We’ve blogged now and then about alternatives to malpractice litigation and are particularly interested in approaches that can address the needs of injured patients and families while also advancing overall patient safety and quality of care. I wrote a piece the other day for Miller-McCune, a California-based magazine, focusing on the “disclose and apology”model. What struck me as I reported the article is that it isn’t (as many articles on this topic have suggested) about apologizing per se. It’s about finding and fixing the root of the problem. As I wrote:
Disclose and apologize doesn’t mean the hospitals or doctors say to a patient or family, “Something went wrong. We’re sorry. Here’s a check. Ciao.” It means, or should mean, they say something like, “You had a bad outcome. We are sorry. We will try to help you while we investigate what happened. If it was our fault, we will take financial and moral responsibility. We will do our best to make sure it never happens again to anyone else.”